Yes, I have thought of getting my head into a grinder every time I get done talking to a rep at Sprint. To say they are the most incompetant Human beings on the planet is a gross understatement! I have had more bad encounters with sprint then a hollywood celebrity with a Papparazzi!
My relationship with Sprint began in 2001 because they had the best hook to reel in customers: NO DEPOSIT. After that, it was down the hill. Every time I wanted to change my service, I was told I would be financially penalized because even the slightest change to my plan (including phone number change) meant that I start the one year commitment all over again. But, recent encounters in late 2003 have made them IMPOSSIBLE to deal with as you will see by the incidents below.
Encounter number 1159 to 1180 (I am assuming that I have called them 1158 times before)
So, I got on the phone with Sprint to find out why my bill had a certain charge on it. Arming myself with flesh-cutting words, I was fully prepared to go to battle with Sprint. To my surprise, I they reversed the charges without any fuss and I was good to go. Except, the rep decided to do a sales pitch. He promptly announced that I was now eligible for 8pm evening time instead of starting at 9pm since I had been with sprint for more than 2 years. I absolutely refused to make any changes to my plan since I had wished to cancel Sprint as soon as I could. However, the Sprint Rep ASSURED me that this change in plan wouldn’t affect my 1 yr commitment. Not convinced at all, I said, “No thank you” and hung up. But, they persisted and continuously ASSURED me that this would not affect my 1 year agreement with Sprint. The thought of having one more hour to chat with my friends was just too tempting to pass up. Against my better judgment, I signed up for the program. The catch was that this wouldn’t take effect until the next billing cycle.
Lo and behold, the next cycle arrived and I tested the 8pm time. I made some calls and checked my e-mail since I have the internet access plan. As you can guess, the minutes were deducted from my daytime minutes INSTEAD of my evening minutes. Once again, my fingers are dialing the all familiar customer service rep. number to find out why this is the case. Do you know what the rep told me? He said that I would have to wait until THE NEXT BILLING CYCLE for them to figure why I am not getting the 8pm plan. For the next 3 weeks, I call continuously and get one stupid answer after another. Going to one of their outlets didn’t help either.
At the 1180th call, I got an answer. The answer was so simple that it made me want to call all the previous reps and tell them that they need to go back to Sprint 101. When the person initially signed me up for the 8pm plan, the ignorant rep didn’t bother to sync my internet minutes to that time also. This meant that every time I used my internet between 8pm and 9pm, I was charged for daytime minutes! Why did the initial rep not bother to check what my plan was? And Why did it take 20 more reps to finally figure out what the problem was? Encounter number 1181 to 1200
For personal reasons, I decided that I didn’t want the internet access on my phone. After my last experience with Sprint, I was very very gun-shy about talking to them. I gathered up all my courage and called the familiar number again. The rep assured me that he has taken off all my internet access, including my text-messaging privileges and that, if I were to use internet or text-messaging in the future, I would be charged 40cents for each minute. I agreed and moved on with my life.
Then, I got this month’s bill and I see that they have charged me for 6min of internet use even though I DIDN’T use it. So, again, I find myself yelling at the customer service Rep and told them, that I have had it with them. I want out of Sprint since my year agreement had finally expired. Can you IMAGINE the stroke I had when the rep told me that I have to wait until Nov 2004 to end my agreement, because, I changed my calling plan to 8pm! To add sacks of salt to my wound, they told me that I had signed up for 5% discount which extended my service agreement to Dec 2004!!! It goes without saying that I didn’t sign up for the 5% and what is worse, is that I HAVEN’T been receiving this 5% discount since I “signed” up for it.
If there is anyone out there who can help me file a suit against sprint, let me know. Or tell me who I can call at Sprint to yell at, since, the customer service reps have as much brain cells as a cockroach.
I have had my cell service for few months now and due to the phone I have not been able to used it fully. I have paid more than enough in bill, phone etc. Specifically I’m complaining about the phone I have which is already second time I’m exchanging. I decided that enough is enough and u need a new one. I went to the Sprint store in Hoover, Al and very patiently waited for 45 mints for somebody to pay some attention to me and then after they disappeared for another 45 mints to “run system check” they pretty much told me that there is no problem with the phone. I tried to explain them that I cannot use the phone and it drops calls more than usual and I get all kinds of system error messages. But the manager was rolling his eyes to me and seemed that he did not listen to what I was trying to communicate to him. Seems like they think that I have to have service with them! Guess what I’m canceling my phone service with sprint and will not do business with them again, and make sure that all my friends know about that. Also I’m going to file compliant with all the places I can because this way of treating people is not right, nor ethical.
As far as what I needed them to do was to exchange my phone and upgrade it to another phone, for which I would pay the difference, since “this is not an option” – sprint store Manager, I would like to be compensated for the termination fee and all the mints I have spent on the phone with the customer service department.
ON THURSDAY, JUNE 24th, I WENT TO THE NEARBY SPRINT CENTER TO PAY MY BILL. SPRINT HAD PREVIOUSLY CUT OFF MY PHONE, THE MONTH BEFORE, AND I WAS ANXIOUS TO GET THERE. I ASKED THE AGENT WHAT WAS THE TOTAL BILL AND I PAID WHAT HE SAID. HE ASSURED ME THAT WAS ALL THAT WAS ON HIS COMPUTER. TODAY, AT 2PM, WHILE AT WORK I WENT TO CALL MY MOM AND THERE WAS A TEXT MESSAGE TELLING ME THAT MY PHONE SERVICE WAS CUT-OFF. I WAS LIVID, AND STILL AM. I COULDN'T GET TO THE CENTER FAST ENOUGH. I RAISED A LOT OF HELL BECAUSE I WAS TOLD WHAT I SHOULD PAY AND I PAID IT. I DON'T HAVE ANY MONEY TO SPEND ON FOOLISHNESS AND THAT IS WHAT SPRINT IS LOOKING LIKE TO ME, NOW. I ENDED UP PUTTING $100.00 MORE ON A NEW BILL OF $131 SOMETHING. I AM FIT TO BE TIED. I CANNOT BELIEVE SPRINT IS ABLE TO GET AWAY WITH ALL THIS BULL****. I WORK EXTRA HARD FOR MY MONEY AND I DON'T CARE HOW MANY MINUTES I AM OVER-IF I GO THERE TO PAY MY BILL(MY COMPLETE BILL) THERE SHOULDN'T BE ANY PROBLEM. I DESPISE YOU, SPRINT. I CANNOT WAIT UNTIL MY CONTRACT IS UP WITH YOU. YOU BETTER CHANGE YOUR WAYS.THERE IS REAL COMPETITION OUT THERE. ONE OF THEM WILL BE HAPPY TO TAKE MY MONEY, WITHOUT CUTTING MY PHONE OFF. I HAVE A SICK MOM AND DAD THAT I NEED TO STAY CONNECTED WITH. I WILL DO THIS WITH OR WITHOUT YOUR SPRINT FUNKY SERVICE.....
I saw the name Sprint, and I stopped cold. I have a friend that that had a nightmare with Sprint.We were comparing bills at one time and I have a lot more minutes and more options than he had for a lot less money. His phone was a piece of junk, he stayed upset all of the time with this company. I have another company, Verizon. I have never had any trouble with them, and if you call customer service with a question they are very courteous. I have been with them about 4 years and I will continue if the service stays the same.
I went through your senerio 3 years ago, they tried to overcharge me 400$ in 3 months, got tired of there stupid games, got my money back after countless calls to countless reps, i think i spent more time trying to get my bill corrected than i talked on the cell phone itself, after contract was fullfilled i dumped them like a hot potato,will never go back, I now use cricket though limited ,cant take it to far away from home for 73$ a month i get unlimited local and long distance, service and customer care is better than the norm have never had a dropped call and reception is great, if i go out of town i use virgin mobile prepaid excellent service also -get it at wal-mart 25 cents a min a day after 10 min that day it drops to10 cents for that day.also excellent service.bear in mind im in omaha area but virgin mobile has never left me stranded on the road from state to state. guitarman6!
Uhmmm... I have started with AT&T, went to Cellular One who transferred to Verizon, switched back to AT&T which I liked MUCH better the second time around, then switched to Sprint for a better deal. So far... no complaints. I have less than $50 a month, which includes Sprint person to person, email, web, walkie talkie action, and the phone calls. I LOVE it and have not yet had problems. I've only had it for four months... give me time (????).
Teraisa
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Teraisa J. Rogers
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