AOL Complaints

Jillybean · Senior Member

AOL Complaints

Jillybean · Senior Member

Justice Junction is going to begin posting the MANY complaints that we have recieved regarding AOL and their practices to the board. Feel free to comment or add your your own!

Justice Junction Staff

Jillybean · Senior Member

i have a complaint..............actually...........i am on the verge of dsi-continuing my aol service. i have a cable net hook up..but chose to keep aol plus cable net. i pay twice aol and cable. i have gone into a chat room "fifties firends" 39.........have been abused by buffyjudy.and bel77888.have filed many complaints........nothing has been done. bel77888 tells the room she will never be aol.....chastized...because.........she has an "in" with aol..well..........excuse me.......i have cable net.com.and i also pay for aol.........if i am to be subjected to her chat and also9 buffyjudy's.....i will not continue with aol. hit the ignore button? why should we have to? i have written to aol.............complained to aol. and "nothing" if i do not get satisfaction.......i will cancel my aol..and will suggest that many firends do the same. when bel77888 says she has connections? excuse me.......but dont we all pay for this service?ignore is not an option.i dont feel i have to hit the ignore...........when i am being abused by an aol member...i pay for this service..............do something.......bel77888 and buffyjudy.are a negative in a room that otherwise is a good chat room.they demean and belittle people.................they give out personal information...............such as names...addresses..........telephone numbers..............i thought that was against aol policy!

Jillybean · Senior Member

THE ADVERTIZING IS FOR EVERYTHING FROM DEBT RESOLUTION TO PORNOGRAPHY IS TAKING OVER THE AOL CHAT ROOMS. CAN'T ANYTHING BE DONE TO STOP THIS?

B.F.

Jillybean · Senior Member

I don't know if this will reach the person in charge of aol or if you will just ignore me but i really would like to have an answer. can you tell me why one of your people hung up on me just because I stated that I could not understand him????????????

If I can't understand what your people are talking about and I just asked him to speak slower why did I have to get hung up on. He could have put me through to some one else. Some one is not doing a good job in training or your people have no manners. I hope I get some answer from you.

Ann

Jillybean · Senior Member

I recently found out for the past three months AOL has been providing service to an unknown thief, and charging my credit card. When I phoned them, they not only kept asking me for my account information, which I obviously had no idea what it was since I didn't sign up for the service, they didn't even believe me. After speaking with a person, for about twenty minutes, that didn't speak English, he said he closed the account. I phoned again within 24 hours, and to my surprise the account was still active. Then I was giving a number for the fraud department, low and behold, it was out of service. It is ridiculous that consumers are not protected from charges such as these. Why even have a security code on an account, I am secured if someone else uses my information. Not to mention, all the information they have on file is incorrect. They should, along with all service contracts, contact the credit card company to verify the information given.

D.M.

Jillybean · Senior Member

I am very levit with your response to my services because you are continiously charginG me for AOL BROADBAND SERVICE

I DO NOT HAVE THE SERVICE AND DO NOT WANT THE SERVICE.

WHAT IS THIS DOUBLE BILLING ABOUT?!!!!!!!!!!!!!!!!!

YOU ARE CAUSING MY ACCOUNT TO DEBIT TWO PAYMENTS WHICH IS NOT AUTHORIZE AND IS FRAUDING MY BANK ACCOUNT

I EXPLAIN SOME MONTHS AGO IF NOT OVER A YEAR THAT I HAD AN INTEREST IN THE SERVICE............................A REPRESENTATIVE SENT OUT THE EQUIPMENT SUPPOSIVELY . WHEN CHECKING TO QUESTIONED WHY I WAS BEING BILLED I WAS TOLD THAT I WAS SENT EQUIPMENT WHEN THEY VERIFIED THE ADDRESS IN YOUR SYSTEM IT WAS NOT MINE.

PLEASE TAKE TIME TO KEEP ME AS A CUSTOMER OF AOL BECAUSE YOU HAVE SCREWED UP MY ACCOUNT AND NO DOUBT OWE ME MONEY.

DO I NEED TO ESCALATE THIS TO THE BETTER BUSINESS BUREAU, TURN IN TO AN INVESTIGATIVE SERVICES TO HAVE BROADCASTED OR WHAT?

PLEASE GET IT RIGHT......................BECAUSE YOUR COMPANY HAS EMBEZZLED FUNDS FROM ME REGARDING A SERVICE THAT I NEVER HAD OR SUBSCRIBED TO

UPSET AND DISAPPOINTED CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jillybean · Senior Member

I recently e-mailed you my comments about AOL and their unsatisfactory "Customer Service", which is practically non-existent! As I am sure you well know!

One of my big peaves: is "Blocking Pop-Ups!" ? (hello?) ummmm.... I guess we should just accept these worms and viruses while all the while paying for something we are not getting and Getting what we don't want! hmmm....

Also.....Aol seems to not be available to accept our e-mails? I had to go out of my way to finally find a way to send them and e-mail through AOL Welcome! That seems to be the only way I was able to send my e-mails to them.....all of their other "So Called" Services where unreachable and/or unavailable.

There has got to be some justice out there somewhere and you are an Oasis and a comfort to me when I feel I have been overcharged, have not recieved not one response to my e-mails, complaints and concerns.

I give them an account number to bill me...for a "Fee" only to find out there are suddenly hidden fees,,,,,,bills for "Usage", Premium Services" (What a joke that one is!) AND GET THIS!.....in their words!: "activities" and any other purchases made through, using or in "CONJUNCTION WITH" MY AOL Account by myself or any other authorized users"! USERS! They are the Users! Using unsuspecting, innocent people like me.....for their own personal and financial gain!

AND then they have the GAUL to Thank me for making AOL the number one online service!????????? "How about the NUMBER ONE ONLINE RIP-OFF?!!!!!!!!!-

I am completely stunned at their nerve to mistreat me and then charge me for whatevr they please! And then to not return any of my requests for answers to my questions? Where is the legality in that? I would like to know what the heck is going on....and believe me.....I will get to the bottom of it.....which shouldn't be too hard to find when honest people like me are dealing with bottom feeders like them!

I look forward to any response from anyone who has unfortunately been through a similar situation such as mine. It's embarrassing.....when "oops!" we are supposed to be "Valuable customers" and they find the loopholes to be "crooks"! Does AOL have any dignity at all? I'd like to know. I didn't realize I was being thrown in with these "Sharks"! Little do they know that I can swim!

I look forward to resolving my case and am grateful for anyone who will step up to the plate with me and demand some answers and compensation!!!!! COME ON!

Thank you, Gina from Reno, Nevada

Jillybean · Senior Member

I have been reading your stories about AOL and cannot believe that they are screwing this many people. My experence with AOL has been nothing but a nightmare, and I am happy to hear that I am not alone! I have been trying to cancle my service with AOL for three months now, and for some reason they are still taking money from my account! Is there a way to stop them?

K.W.

Jillybean · Senior Member

I had been a member of AOL for five years. Recently, I discovered that AOL has been double charging me since October of 2002 and triple charging me since May 2003. The funds have been removed from my checking account with AOL's access to my debit card number. They "claim" that from my screen name, someone opened two additional accounts and therefore, I was charged for these accounts. I made it clear to AOL that I am the only adult in my home over the age of 18, I am single mother and a teacher, I would have no reason to set up more than one account, and I have absolutely no way to afford to pay for additional accounts. I did acknowledge, however, that I had set up additonal user names on my account so that my children could use the internet for their school work. AOL claims to have emailed me to "inform me" that these accounts were set up. I did not receive a single email telling me that additional accounts had been set up and that I would be charged a monthly fee for each of these accounts. AOL has refunded some of the over $500 - $1000 they overcharged me and removed from my checking account with Bank of America, but only for lack of usuage of these "so called accounts" over the last 90 days. I have spent countless hours on the phone with AOL to have this misuse of my checking account corrected. AOL associates have spoken to me with incredibly demeaning tones about my failure to discover these charges until recently. They have given me a PO box write to for which I have received no response to my demand that I receive a full refund of my over charges. I can't believe that AOL is allowed to get away with this. Is there someone with a legal background who can assist me? Please, I need this money to pay my bills.

Jillybean · Senior Member

I have been using AOL for awile now and have been very satisfied until I purchased a new computer.The computer package came with 6 free months of MSN or 3 free months of AOL.I chose the MSN to save money,although when I called to cancell my account with AOL the representative told me she would give me an additional 2 months along wth the 3 months I received from the computer place,Having already used AOL for sometime I decided to stick with it.I have been nothing but aggravated ever since.If you look at my redemptions you will notice how long this is going on not to mention how much time I have wasted trying to get my first original 3 free months.The woman on the phone gave me 2 award credits and that was it.I called again and they said I neede to send a copy of the receipt to them which I did along with a letter to receive my other 3 credits.I sent the letter and still NOTHING.I then called again and explained the whole thing for the 3 time and still only received 1 additiona credit.I was very impressed by your company that you would offer me the additional 2 months to keep my bussiness,however had I known it would be such a hassle to actually receive my first 3 months I would have never agreed to stay with AOL..I sure hope we can get this matter straightened out because I have spent way too much time dealing with this already.If you look at the awards I received yuo will see I am still entitled to 2 more credits and you will also see how long this whole ordeal has been going on.

Thanks!
D.G.

Jillybean · Senior Member

I tried aol broadband, I though hey keep everything with one server YEAH RIGHT, I had to return 2 modems that where defective in less rhat 3 months. With each problem I am given a refrence number then nothing. I would have to call back again and again. AOl would contact my local phone compant only to have to wait for them to do a test, only for them to tell me my broadband was fine must be something else. I had new cat 5 cable run just for this service to optimize my performance. Waste of time because I could never get a modem that worked for more than a month. When I moved in July I cancelled my service and asked that a sticker be sent to return my modem(this was how I ireturned my other ones) I was told OK. nothing ever showed up. I e-mailed them nothing. Then I get a 100 dollar debit to my account. I call up. They tell me I should of mailed them the modem and since I didnt thats why their was a 100 dollar deduction. I explain to them everything that went on they say fine return it and we will refund the money. I returned the modem via UPS. I wated a month no refund I call up OH yes we recieved it we will issue tha refund(why did I have to call for this yet again more of my own time to resolve what should have been resolved withouth me)I recieved a 50 dollar refund when I call up to see what happened I am told the other 50 was a penality for not returning the modem in 30 days. i told them HELLO I am the one who called and was told that you would be sending me a return sticker to cover the cost. I was the one who sent the e-mail asking when this sticker or if it had been shiped being that I had not recieved it yet. I as then told thats the way it is. That I had agreed to such a fine when I made a contact to have aol broadband. If I had a contact with aol broadband it was broken when they never gave the service that was promised. This was a joke and a slap in the face. the broadbans side of aol is pathetic and it is still aol, it is not wright for a customer to be given the shaft.

John

Jillybean · Senior Member

Please explain to me how the money in the checking account, was drawn out by AOL, claiming service, I did not authorize AOL to go into my checking account to retrieve money from my account except for the once a month service for my internet. I am closing out that banking account and will make a decision on rather to keep AOL service or not. I want to be refunded the monies that was taken from my account or it will be a legal matter. Please respond.

Jacob

Jillybean · Senior Member

I've tried everything to get my FREE Vivitar camara for hooking up to Broadband. I have the coupon in my hand but it's not good enough. I must do this and do that, which I did. I've spent 2 days following aol's billing, customer services, and others directions and went to dead ends each time. I'm so flustered, I'd like to cancell my Broadband AND aol!! Now what? I would like a REAL person who KNOWS what they are talking about. Everyone gives me different answers.

Thank you.
P.M.

Jillybean · Senior Member

My dial-up keeps disconnecting while I'm online. It does it at least every 30 minutes.My aol dial-up software says that my aol remote host is reconnecting me. I have tried all the solutions aol software gave, I am tired of trying to do research and getting disconnected and having to wait for 30 to 1 hour to get connected again, last time I cancelled my services last time is because of identity theft, I like aol and I don't want to have to leave again because of problems with the services.

What I've tried.....I have took my computer to the shop....I upgraded my aol from what I had on the computer to the newest one..."IT'S NOT 9.0 UNLESS YOU HAVE BROADBAND, FOR DIAL UP IT'S ONLY 8.0, THE PACKAGE FREE AOL 9.0 FROM WAL-MART DOESN'T SAY ANY WHERE ON IT THAT IT HAS BROADBAND, BUT WHEN YOU INSTALL IT, IT'S 8.0 WHY IS THIS"

My question is this....If AOL is the number one internet company why do you have so many problems? Why can't support tell me why if you have aol on your computer why can't you use any other internet software?

F.H.

gergo · Pre-Newbie

In about 1998 I had an AOL account. That time I didn't have a credit card so I gave them my bank account number and they deducted the monthly service charge every month (about $20 each month).
It was a dial up service.. slow.. and I remember that once even if I used the local 510 area code from their list I have received a huge bill from Pacific Bell and they where saying that even if that was a 510 area code (same as my area - Oakland, CA) it is not really a local call (go figure).
Anyway.. this is about a different matter....
In 2001 I cancelled my AOL dial-up account and moved(US Air Force Texas).
However in 2002 I noticed an about $100.- deduction (from AOL) on my Washington Mutual bank statement.
I called up AOL and asked what is going on(?) I do not have an AOL account for about 2 years..
They sad that I still have a AOL DSL modem(!!!!????) I asked them to show me a document which is shows that I have ordered a DSL modem or service or anything... they couldn't, but they gave me a tracking number "proving" that the DSL modem shipped to my apartment. It was signed by a name I have never herd of and maybe was a security personnel at the apartment where I have lived. Anyhow I called Washington Mutual to put that money back to My account since that was unauthorized. They called AOL and called me back that they can not do anything since I have received the "product/service"
So AOL whenever they please - they can use my bank account number to charge me with whatever they want.
So - Do not be surprised even after years You cancelled AOL service they will find a way to charge You with something that You never even ordered.....and They will do it! They will do it without You permission! - using Your credit card or bank account...
I will never deal with AOL again!
Sorry for my English.....(second language)
Sincerely: Greg Papp

Jillybean · Senior Member

I am disgusted with my experience on the phone with an AOL Customer Service Representative, Neil Anderson. I wanted to cancel my free membership to AOL so that I wouldn't be charged once it ran out, yet he would not do so and insisted I call back in August to cancel. I kept asking him to cancel, giving him my reasons why. Instead of agreeing to it, he kept arguing with me. I was flabbergasted. He said “keyword” to me so many times that I could never bear to open an AOL window and read “keyword” again. I told him that I felt that he was being verbally abusive, and he raised his voice and several times yelled at me that he wasn’t being abusive. I demanded to talk to his supervisor and he claimed they were both in a meeting. Then when I asked his name, despite the fact that he had an Indian accent, he claimed his name was Neil Anderson. One of my best friends is a Neil who lives in Bombay, but Neil ANDERSON? I don't think so.

Mr. Neil ended the conversation by stating that I should listen closely for a legal disclaimer. But there was no disclaimer, only repeated loud beeping of his pushing the buttons on the phone.

I still don't know if my account is closed. I'm disgusted.

K. C.

Jillybean · Senior Member

Yes my complaint is that no one in my house remember's their password except for my 13 year old sister. So we all used her account with no problem until I had a paper to do and couldn't get to a site. We haven't been able to change them because our mother Cynthia Simpson, the acount holder, died and we never found out her password. So in conclusion we we either need to have my dad, Bruce Simpson, become the account holder, change our passwords, or change her parental controls. We'd really like to have this resolved before my last year of high school, so we need to know what to do. Thank you for your time.
A.S.

Jillybean · Senior Member

Yesterday I found out that AOL was having trouble billing my credit card. I called them and got it fixed. I was told that I could not use that account even though it was fixed, now that was not good news to me but it is not my complaint. As I talked to the lady there, trying to get an understanding about the rules I asked her in these exact words, so you are saying if I have only one credit card I have to go somewhere else for service, her answer was you can go any where you want but you can't use that card again here. Now I have been with AOL for over two years and I think I could have and should have been given an answer without her having to answer in that tone, I am not happy about it, and my first thought was to do just that go somewhere else, but instead I updated my account and stayed. But i think you should know how I feel because who knows maybe I'm not the only one to recieve harsh words like that.

Thanks for listening.

Jillybean · Senior Member

Hi this man keep writing my little granddaughter baby ms 123 @aol.com . . .we know him and he tricked her into giving him her aol screen name . . . he started written her about things that were not nice telling her he loved her. I've written him twice and asked him not to write her anymore but he continues . . tell you the truth I'm afraid of him or what he might do. I'm not sure this where I'm suppose to write but if not maybe you can help. Thank you so much.

M.S.

Jillybean · Senior Member

Back on Sept 16 2003, my son was put in to jail and will be there for along time. I his mother called AOL, which he asked me to do to terminate his AOL account completely. I spoke with AOL in late Oct and was told by an AOL customer service rep. and he told me to get a letter from him and fax it to them to do so. I in return faxed a letter sent to me from him to send to AOL to terminate this account completely. He was master screenname and account holder. AOL never terminated this account until April 20, 2004, and in which allowed his girlfriend to use this account. He is being charged for these services when in fact this account was supposed to be closed. He nor I never got information as this was happening. He did not give her permission to use his account. Terminate completely means no one can use this account. I cannot understand how they can let her use this account knowing he cannot pay them. I have spoke with them many times today and have been told if she had a screenname she can reopen, this is illegal. She owes these bills and AOL is illegal in letting this happen. Thank you.
L. W.

Jillybean · Senior Member

Aol reminds aol subscribers often to change their Passwords often in order to help prevent Internet CRIME Another one of aol's admirers was watching me type in my 'confidential' password so I later decided to take aol's 'advice' and TRY to change my password. Duh,
Aol had to change my password, their instructions, followed to the letter and repeatedly wouldn''t work on my six months old Compaq/Presario.Soooo, aol told me what my password was and really would not let me pick my own password when I asked. Right now only I and the Aol Organization (and all of their Anti-democratic friends and Kontacts) know my password) I've gotten to the point by now that I wouldn't be surprised to learn that aol even owns and Kontrols the justicejunction web site. Where in the h--- did
America go? I'm convinced that it's gone. I've had no luck so far today in making a web conection to the aol site. May I hear from you?

Jillybean · Senior Member

I would like to complain about the way AOL treats us Mac users. we do not have all the features on AOL that PC users have and we are charged the same. here is there famous statement which pops up most of the time like on there music (We're sorry, this feature is not yet available for Macintosh.) We are getting ripped off By AOL because we pay the same amount. I do not want to hear the same old song because I have a Mac. AOL has enough money to develop the program so we get the same features. I believe that there should be a class action suite against AOL for this or we should be paying a few dollars less for the service.reulotion would be to pay less.

Anonymous Mickey D

Jillybean · Senior Member

RECENTLY RETURNED FROM FLORIDA. IN OHIO I SIGNED ON TO 513 915 0107. I DO GET ON THE AIR, BUT MUST RESIGN SEVERAL TIMES EACH TIME I USE AOL. TRYING TO WRITE MAIL AND HAVE IT STAY UNTIL YOU FINISH AND SEND IS VERY FRUSTRATING. I HAVE NOT HAD THIS TROUBLE IN FLORIDA, OR THE PAST IN OHIO. I USED A NUMBER IN DAYTON LAST YEAR, BUT SEEM TO HAVE TROUBLE WITH IT THIS YEAR. WHEN I ENTER THEIR NUMBER I GET NO AREA CODE, THUS WILL NOT ACCEPT A REQUEST TO OPEN AOL

I AM A REAL DUMMY WIYH COMPUTER USAGE, BUT HAVE BEEN ABLE TO GET AND RECEIVE MAIL IN THE PAST. I DON'T SEEM TO HAVE PROBLEMS NOW IF MIDDLETOWN, 513 915 0107 WILL STAY ON THE AIR,OR STAY CONECTED.
THANKYOU.

XxWildFirexX · Pre-Newbie

INFORMATION TO EX-AOL USERS AND FOOD FOR THOUGHT FOR PRESENT USERS.........

AOL HAS A TENDENCY TO NOT GET OR UNDERSTAND THE SIMPLE WORDS...CANCEL OR KILL THE SUBSCRIPTION. THEY WILL TRY TO KEEP YOU AS A CUSTOMER WITH "FREE MONTHS", BE VERY LEERY ABOUT IT. THEY ARE NOTORIOUS FOR DOING THE EXACT OPPOSITE... KEEPING IT ALIVE. CHARGING YOUR ACCOUNT, CREDIT OR DEBIT. IF YOU CANCEL NOTIFY YOUR BANKS OR CREDIT CARDS IMMEDIATELY AND URGE THEM TO NOT ALLOW AOL TO CONTINUE BILLING, DO NOT ASSUME THAT BY CALLING AOL TO CANCEL, THAT'S THAT AND TAKEN CARE OF.

I READ ABOUT A CLASS ACTION SUIT AGAINST AOL FOR THE VERY REASON STATED ABOVE.(today, July 18,2004) PLEASE TELL ANYONE YOU KNOW THIS INFORMATION. HERE IS THE WEBSITE FOR THE SUIT INFORMATION AND WHAT IT PERTAINS TO.
www.cancelrefund.com
THIS GOES BACK FOR ACCOUNTS MANY YEARS SO CHECK, AND FILE, DO WHAT EVER IT TAKES.

I ran accross this site by sheer luck, by typing keyword thinking it would take me to AOLS complaint department. Needless to say, at the end of this billing period, aol is gone permanently from my computer forever, apparently they billed the 14th. I have already notified my bank, and asked for a new issue of my card, so, I won't have the above problem. I have quite a few issues with aol as does most of the aol population. But, I felt compelled to write this, to if possible, help any one I could. Dealing with AOL is just like a head on collision with a brick wall...........

To give you an example, a few months ago, the aolnet marketing whatever they call it, well,they sucked 79.99 out of my bank account for a supposed membership I had.
Wrong!!! Last year I went through the same damn thing with them, 79.99 out of my account. Told them i never asked, signed up or anything like that, and didn't even know what it was. Supposedly killed my (non-existant) membership, so, I assumed that was that. I threatened them with a lawsuit, if money wasn't refunded into my account within 24 hours. This happened TWICE. And I still don't have a clue as to what that crap is!!
My sister cancelled her account 3 years ago, by online supervisor, confirmed by written email, by certified return receipt mail and over the phone. They continued to charge her account for 4 months afterwards. She was never fully refunded.......
I know allot of X-AOL members who have had similar problems...... I had a byoa account thinking that it would be somewhat safe...total mistake. and never again.

I'm sorry this turned out so long, but if it helps anyone at all, that was the idea!!!

XxWildFirexX · Pre-Newbie

SITE ADMINISTRATOR PLEASE POST WHERE EVER ELSE THIS INFO SHOULD GO.....

AOL CLASS ACTION LAWSUIT WEBSITE

www.cancelrefund.com

PERTAINS TO CUSTOMERS WHO CANCEL THEIR SUBSCRIPTIONS AND CONTINUE BEING BILLED AND GOES BACK MANY YEARS.

jjw · Pre-Newbie

Copy of letter I sent to AOL below:

John J. Walshaw
3210 Bigelow Commons
Enfield, CT 06082

America Online

22000 AOL Way

Dulles, VA 20166

Attn: Neil Schmidt, VP of Member Services

Ref: screen-name-removed

Dear Mr. Schmidt,

I am writing in reference to a recent dispute. This account was created as the result of a telemarketing call that I received on December 31, 2003. During this phone call I had decided to accept the special offer but as the call proceeded, I retracted my decision and told the phone representative that I no longer wished to create the account and that I was not authorizing any charges on my credit card. On May 5, 2004 I was reviewing my credit card statements. I was in the process of closing the credit card account. I then saw three charges spanning three months for $23.90, totaling $71.70.

On May 5, 2004 I called AOL customer service, in order to inquire the nature of the charges and was concerned to find that an account had in fact been created on December 31, 2003, despite my final decision during that phone call. Charges to my credit card had been made without my authorization. I requested that the account be terminated and that charges be refunded.

On August 2, 2004 I called AOL customer service again in order to inquire the status of the refunds. I spoke with a supervisor, Adam (badge # 56041 Albuquerque). Adam was very helpful. Adam recognized that he could see no account activity over the 6 months that he has access to view on his system. However, Adam would not recognize that it was possible for a person in telemarketing to make a mistake as I described above. Adam extended a credit of $47.80. He stated that “AOL terms of service” allows only for credits for two months of service. Seeing that my original call to AOL took place on May 5 (2 months and 5 days) I couldn’t understand why he would not close the account on good terms and credit all three charges. Adam also stated that there was no record of a refund request on the May 5 call, which I dispute. Although Adam was very helpful, at the end of the conversation he said, and I quote, “we’re through and I won’t discuss the account any further.”

Adam referenced the AOL terms of services, which is part of the initial login to the AOL system. Although he could not confirm either way, I can assure you that there was no login for account screen-name-removed. I learned the name of the account only on the August 2, 2004 call.

I am requesting a full refund for this account (additional $23.90). The charges to my credit card were made without my authorization.

Sincerely,

John J. Walshaw

Phone: +1-860-922-1275

Email: jjw@myself.com