How long should a consumer reasonably expect to get a response from a good corperate citizen when one writes a registered letter to their customer service department? Any response? Even just a brief sentence to acknowledge the receipt of that letter and that they're looking into it? Well if that corperation is Ford of Canada, the best response seems to be no response. It's been over a month now since I wrote them a letter outlining some serious concerns and thank goodness I'm not holding my breath waiting for them to get back to me. It’s an old and tired game that you’d think companies like Ford wouldn’t play anymore, but they do, and their silence speaks volumes. I’m a 71 year old pensioner who takes impeccable care of his 2000 Windstar van. I put less than 18,000 kms a year of light duty driving on it. I did everything by the book. On May 11th while leaving my driveway the transmission of my vehicle suffered a catastrophic failure. I initially called Ford and no one got back to me. Then I sent a registered letter to their Customer Relationship Centre... Still nothing. Shouldn’t it behoove a company like Ford to at least create a file or incident report documenting the receipt of a registered letter? Just what are their protocols in such matters? Also, how would such a flagrant disregard for a consumer's concerns be viewed in a small claims court? Interesting how companies can spend all sorts of money to "reach us" but when it comes to "reaching them" it's another story. ...I live in hope.
I totally agree with you, companies today just do not seem to care about the consumer anymore. I'm only 34, but I remember growing up in a small town, if we had problem with anything we bought, it was always taken care right down to the bikes that we bought from Old man Norman (please take no offense, that was what he told us to call him). But that was a very lnog time ago and things are no longer the way they were in more respects than one. Let me just make this point ...if you were behind on your payments to Ford, Chevy or any of the other car dealerships, you can bet your butt that they would spare no expense in repo-ing your vehicle.
